Anti-Fraud Statement

Dear Customers,

Friends Store values your personal information and financial security. We remind you that we will never ask for your financial account or credit card information via SMS or phone calls under any circumstances.

Important Tips to Prevent Fraud

• Stay Vigilant: If you receive a call or SMS claiming to be from "Friends Store" asking for personal or financial information, do not trust it. Hang up immediately and verify through official channels (such as contacting our official WhatsApp number +852 91785390).

• Be Cautious of Unknown Calls: Fraudsters may manipulate caller IDs or impersonate well-known companies, banks, or legal institutions. Do not follow their instructions to provide any information or conduct any transactions.

• Beware of Unknown Links: Do not click on links from unknown sources or accept friend requests from unfamiliar social media accounts. These links may contain malware or lead to fake websites designed to steal your information.

Common Fraud Tactics

1. Repeated Order Scams:

   • Fraudsters claim you have repeatedly ordered a certain product and ask for your account information to cancel the order or process a refund.

2. Incorrect Installment Setup:

   • Fraudsters notify you that due to an error in setting up installments, the payments have failed, and request you to redo the transaction via online banking or ATM.

3. Impersonating Customer Service:

   • Fraudsters impersonate customer service representatives, informing you of account anomalies and asking for personal information to resolve the issue.

4. Prizes or Promotions:

   • Fraudsters claim you have won a prize or there is a special promotion, asking for personal information or payment of fees to claim the prize.

5. Fake Official Websites or Apps:

   • Fraudsters may create fake official websites or apps to lure you into entering personal or financial information.

How to Protect Yourself

• Maintain Information Security: Regularly change your passwords and use strong passwords (a mix of uppercase, lowercase letters, and numbers). Avoid entering your account password on public computers.
• Enable Two-Factor Authentication: Use two-factor authentication to enhance your account security.
• Be Cautious When Sharing Information: Be cautious about sharing personal information online or on social media, and avoid revealing too many details.
• Verify the Source: When you receive any contact involving financial information, verify the identity of the caller and contact the relevant institution's official customer service directly for confirmation.
• Educate Yourself and Your Family: Learn about and share the latest fraud tactics to increase awareness and prevention.

If you have any doubts or notice suspicious activity, please contact Friends Store customer service or call our company at +852 91785390 immediately.

Thank you for your support and cooperation.

Sincerely,Friends Store